Duration : 3 days
Course Reference : HJB-BA103
Price : € 895,– excl. VAT per participant

Course Description : As a business analyst, your role is key in defining the requirements during planning, and in facilitating solutions to business challenges. The business analyst must be aware that any project may require the redesign and redevelopment of processes and that processes must enhance and meet the organization business goals. This highly interactive course will provide you with the opportunity to perform the four stages of ‘Process Improvement’, derived from leading models in the industry. Key deliverables and outputs will be emphasized at each phase. Participants will practice creating process maps, benchmarks and measurements and will also conduct a gap and stakeholder analysis.

Course Objectives : At the end of this workshop you will be able to:

• Describe the Process Modelling Management (PMM) framework
• Define key PMM terms and concepts
• Conduct major activities performed during each phase of PMM, including workflow modelling
• Perform the business analyst’s role and responsibilities in PMM
• Apply PMM methodologies and techniques
• Create process benchmarks and develop metrics to track the effectiveness of new processes

Course Setup : A balanced mix of lecture, group discussions, and individual and team exercises are used to develop the skills necessary to model and manage processes

Target Audience : Business analysts, requirements analysts and process analysts.

Professional Development Units : 21 PDU’s, 2.1 CEU’s, 21 IIBA CDU’s

BABOK Knowledge areas: This workshop will address the following knowledge areas:

• Business analysis planning & monitoring
• Elicitation
• Requirements management & communication
• Enterprise analysis
• Requirements analysis
• Solution analysis & validation

Course Outline : The following topics will be addressed in this workshop :

• Session 1. Key Process Modelling Management concepts
• Process modelling, process management, process improvement
• Process management activities
• Workflow modelling
• Key benefits of PMM
• Process improvement project (PIP) phases
• Business analysis roles and responsibilities
• Managing organisational change
• Session 2. PIP Define phase
• Obtaining consensus on processes to be included in PIP
• Relating processes to business strategy
• Developing high-level plans for risk, communication and change management
• Session 3. PIP Analysis phase
• Conducting workflow modelling
• Creating swimlane diagrams
• Conducting value stream mapping
• Developing “As-Is” process map
• Defining and gathering metrics
• Creating process benchmarks
• Performing gap analysis
• Performing root cause analysis
• Conducting stakeholder analysis
• Performing high-level cost-benefit analysis
• Session 4. PIP Implementation phase
• Documenting, validating and confirming new goals and objectives
• Formulating measurements
• Designing the new process
• Updating risk, communications and change management plans
• Session 5. PIP Control Phase
• Communicating findings
• Carrying out implementation plans
• Monitoring and controlling