Duration : 3 days
Course Reference : HJB-PM202
Price : € 795,– excl. VAT

Course Description : Project managers often work in a high-responsibility, low-authority environment, so they must know how to elicit top performance from all members of the project team.

• Master the vital communications and human resources skills critical to any project’s success.
• Practice key problem-solving and decision-making skills and learn how to empower yourself and other team members through effective negotiation.

See why concise communication is so important – regardless of how a project is organised – and compile an array of techniques to enhance your interpersonal skills. Discover how your leadership style influences communication and expand your capabilities through spirited discussions, exercises, simulations, and self-assessments. In addition to a comprehensive participant manual, participants will increase their communication skills; learn to persuade, negotiate, and compromise; and master key team-building skills to get the best from their most valuable project management resource: people.

Course Objectives : This workshop will provide the participants with:

• Build high-performance project teams through effective communication
• Use the ‘3 Ps’-power, politics, and personality- to encourage productivity and co-operation
• Resolve conflicts with five proven methods
• Apply the seven steps of creative problem solving to any roadblock
• Use the four different management styles to guide the team
• Utilise a remarkable four-stage negotiation process to attain consensus quickly.

Course Setup : Through lectures and guided exercises, particpants learn the essentials of team building and leadership.

Target Audience : project team leads, project managers, supervisors, managers, PMO leads and prospective managers and supervisors.

Professional Development Units : 21 PDU’s, 2.1 CEU’s.

PMBOK Knowledge areas: Project Integration Management, Project Human Resource Management, Project Communication Management.

Course Outline : The following topics will be addressed in this workshop:

• Leading Others in Today’s Corporate Culture
• Role of leadership in today’s business environment
• New leadership paradigm
• Challenges of leading teams
• Four leadership styles: Leader Behaviour Analysis II® self-assessment
• Identifying needs of individuals and teams
• Managing Organisational Change
• Stages of adjusting to change
• Leader action strategies
• Developing Groups into Teams
• Variations in team structures and characteristics
• Understanding interpersonal dynamics: Fundamental
• Interpersonal Relations, Orientation-Behavior (FIRO-B) self-assessment
• Stages of team development
• Observable behaviors
• Team player roles: Parker Team Player Survey
• Maximizing Interpersonal Relationships
• Communication as a process
• Guidelines for effective communication
• Motivational basis for human interaction
• Interpersonal behaviors as strengths and weaknesses
• Human interaction during conflict and opposition
• Managing Conflicts
• Sources of conflict in project teams
• Predictable outcomes of organizational conflict
• Five conflict-management approaches
• Negotiating Solutions
• Eight sources of power and influence
• Stages of negotiation
• Negotiation as a collaborative process
• Preparing to negotiate